Responsible Social Gaming

We are committed to promoting responsible gaming as an integral aspect of our customer care and social responsibility. Our goal is to ensure that our users enjoy their experience on our platform while being fully aware of the risks associated with gaming if not managed properly.

To ensure safe and controlled gaming, we support responsible gaming and have implemented strategies to help players who wish to regulate their gaming activities.

1. GAME MANAGEMENT

Play Responsibly

Remember that computer games are a form of entertainment.

Time management in games

We appreciate your participation, but it's important not to let games take up too much of your time. We offer other forms of entertainment such as watching movies or playing sports.

Use Game Management Tools

If you need to take a break, you can pause the game at any time by following the guidelines in the relevant section.

If you're concerned about the frequency of play, consider the self-assessment questions listed in section

2. STAYING RESPONSIBLE

Self-exclusion and account closure options

If you want to take a break or if gaming becomes a problem, you can self-exclude from the platform in your account settings. Options:

• Permanent Self-Exclusion: If you choose this option, your access will be blocked indefinitely. This action is irreversible.
• Limited Timeout: Select a specific period for exclusion.

The option you select takes effect immediately. If you continue to have access, you are obliged to inform us immediately by e-mail.

During the exclusion period, access to the platform will be blocked. For account history or information, please contact customer service.

After the limited timeout expires, access to the platform will be restored.

Marketing materials from us will be discontinued during self-exclusion. We also recommend seeking exclusion from other gaming platforms and adjusting your social media settings accordingly.

We reserve the right to initiate a permanent exclusion or limited timeout depending on indications of potential gaming problems.

Stopping the game or closing your account

You have the option to close your account. To proceed, please send a written request via email to the customer service team.

We may refuse or close a Customer Account at our sole discretion, subject to any prior contractual obligations.

Self-exclusion for unregistered persons

Even if you don't have an account, you can voluntarily exclude yourself from the platform. Send an email to customer service with your details to block future registration and play. This exclusion can be revoked 7 days after your written request.

Gaming Activity Overview

Information about your games is available in the "Game History" and "Transaction History" sections of the website. For older records, please contact customer service.

3. SELF-ASSESSMENT FOR THE GAME

If your or someone else's gaming habits seem problematic, consider the following questions:

• Do you often think about games?
• Do you hide your gaming habits?
• Do you get frustrated when you're interrupted while playing?
• Do you play too much after the break?
• Do you use games as an emotional outlet?
• Do you often play early in the morning?
• Are you looking for ways to play away from home?
• Are you breaking the game limits you've set?
• Do you sacrifice sleep for games?
• Have you ever missed work or school because of gaming?
• Have you returned to gaming after you quit playing?
• Do you feel guilty about gaming?
• Has gaming caused arguments in your relationship?
• Has gaming replaced a hobby or sport you once enjoyed?
• Do you neglect work or school responsibilities for the sake of gaming?
• Do you get defensive when faced with games?
• Has your playing time increased over time?
• Do you miss social events for gaming?
• Has gaming affected your personal relationships?
• Do you experience strong emotions while playing?

Answering "yes" to many of these questions may indicate a problem with the game. For advice and support, contact the support organizations mentioned in section 4.

4. AUXILIARY ORGANIZATIONS

If you need help with questions related to gaming, please contact Computer Game Addicts Anonymous (CGAA) at [email protected].

Important: The CGAA is independent and not affiliated with the platform. For account-related questions or complaints, please contact us at customer service.